Cancellation Policy

• Cancellation requests made more than 14 days before the event date are eligible for a full refund. Refunds are processed to the payment method on file.

• Cancellation requests made between 2 and 14 days before the event date are eligible for rescheduling within 365 days of the original event date.

• Cancellation requests made within 48 hours of the event or a no-show by the customer are not eligible for a refund or the ability to reschedule. Please be sure to contact us in a timely manner.

Weather Policy

• While Altered Combat will make every reasonable attempt to deliver an event, the safety of our staff and customers is of utmost importance. Outdoor tactical laser tag events require at least 5 hours of clear weather before the event.

• Altered Combat reserves the right to reschedule events if the event will be or is affected by inclement weather (e.g., thunderstorms, heavy or prolonged rain, high winds (>12 mph), high temperatures (>90F), unsafe roads, or flooding). Altered Combat will issue no refund for this rescheduling.

Event Area Policy

• Inflatable bunkers used in deluxe and large group events cannot be set up on ground consisting of loose dirt, dust, sand, or pavement due to the high probability of damage to bunkers and associated equipment. Altered Combat reserves the right to downgrade a deluxe event to a standard event and issue a refund to the payment method on file. 

• The event area dimensions must be at least 50' x 50' or 2500 sq ft in total area to ensure proper spacing of obstacles. Altered Combat reserves the right to reschedule events that do not have the minimum square footage. Altered Combat will issue no refund for this rescheduling.

Parking Policy

For laser tag events, please allocate 50 feet (approximately six parking spaces) for the trailer to park in that is free of hazards, obstructions, and foot traffic. To avoid damage to both customer and Altered Combat property, we reserve the right to refuse to pull onto the customer's property. Delays caused by clearing space for the truck and trailer or parking far from the setup area may delay our setup. Any such delay will not prevent us from ending your event at the scheduled time. If a parking permit is required, the customer will be responsible for arranging one.

Waiver Policy

• All laser tag players must have a completed waiver in our system. All minors participating must have a parent or guardian complete the waiver before participating in any activities.

• Please arrive at least 15 minutes prior to your event start time to allow sufficient check-in time.

• Contact our staff at least 30 minutes prior to your event start time to complete any additional waivers. A delayed start time due to completing waivers will not prevent us from ending your event at the scheduled time.

Equipment Policy

If you break it or don't return it, you buy it. Any additional charges will be processed to the payment method on file.

Rental Agreement for Drop-off Experiences

Customers assume all liability and agree to hold harmless Altered Combat from and against injuries, damage, loss, costs, or expenses associated with rented equipment. Please note that customers can require guests to sign individual waivers to reduce the amount of assumed risk.