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Privacy Policy

This Privacy Policy describes how Altered Combat LLC, and all associated brands, services, and websites (“we,” “us,” or “our”) collect, use, and protect your information. By using our websites, booking systems, or services, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Provided voluntarily through forms, SMS, booking systems, email, or event interactions:

  • Name

  • Email address

  • Phone number

  • Billing address or event address

  • Event details such as date, location, and type of service requested

  • Messages or inquiries submitted to us

1.2 Payment Information

  • Payments may be processed through third-party platforms (e.g., Stripe, Square, Wix Payments, PayPal).

  • We do not store or have access to full credit card numbers, security codes, or banking details.

1.3 Usage Data & Analytics

Through tools such as:

  • Google Analytics

  • Meta (Facebook/Instagram) Pixel

This may include:

  • Pages viewed

  • Device and browser type

  • IP address

  • Time on site

  • Referring websites

  • General geographic location

1.4 Cookies & Tracking Technologies

We use:

  • Essential cookies

  • Functional cookies

  • Analytics cookies

  • Advertising/retargeting cookies (Meta & Google)

You may control cookie permissions through your browser.

1.5 SMS & Email Communications

If you opt in:

  • We may send booking updates, promotions, reminders, and service-related messages.

  • Message frequency may vary.

  • Message and data rates may apply.

2. How We Use Your Information

We use collected information to:

  • Provide and deliver event services

  • Process bookings and payments

  • Respond to inquiries

  • Send service updates, reminders, and event instructions (including waivers)

  • Improve website performance and user experience

  • Run advertising campaigns and measure traffic

  • Provide customer support

  • Ensure safety, security, and compliance with legal requirements

3. How We Share Your Information

We do not sell or share your personal data to third parties for the purpose of marketing.

We only share information with:

3.1 Trusted Service Providers

Such as:

  • Payment Processors: Stripe, Square, Wix Payments, PayPal

  • Booking & Scheduling Platforms: Wix / POS system

  • Email or SMS Providers: Nextiva, RingCentral, Mailchimp, Wix Email

  • Analytics & Advertising Providers: Google, Meta

These partners may collect or process data as part of providing their services.

3.2 Legal Compliance

We may disclose data when required to:

  • Comply with law

  • Respond to subpoenas or legal requests

  • Protect the rights, safety, and property of our customers and business

4. SMS Opt-In, Opt-Out, and Support

4.1 Opt-In Message

“You have successfully subscribed to messages from Altered Combat. Message frequency may vary. Msg & Data Rates may apply. Reply HELP for help. Reply STOP to unsubscribe.”

4.2 Support Message

“For assistance, contact Altered Combat at (623) 476-4906 or email us at info@alteredcombat.com. Reply STOP to unsubscribe.”

4.3 Opt-Out Confirmation

“You have been unsubscribed from Altered Combat messages. Reply START to re-subscribe.”

5. Your Rights

Depending on your location (including GDPR and CCPA jurisdictions), you may have rights such as:

5.1 Access & Portability

Request a copy of the personal data we hold about you.

5.2 Correction

Request corrections to inaccurate or incomplete information.

5.3 Deletion (Right to Be Forgotten)

Request deletion of your information, subject to legal and operational requirements.

5.4 Opt-Out of Marketing

You may opt out of SMS or email marketing at any time.

5.5 Cookies & Tracking

You may disable cookies through your browser settings.

5.6 CCPA Rights (California Residents)

You have the right to:

  • Know what data we collect

  • Understand how it is used

  • Request deletion

  • Opt out of data sharing for advertising purposes

We do not sell personal information.

5.7 GDPR Rights (EU/UK Users)

You have the right to:

  • Access

  • Rectify

  • Erase

  • Restrict processing

  • Object to processing

  • Data portability

To exercise any rights, see Section 8.

6. Data Security

We use reasonable and industry-standard security practices to protect your information, including encryption, access controls, and secure hosting.
However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our services are intended for families and children participating in events, but our website and booking system are not intended for children under 13 to use independently.

A parent or legal guardian must complete any online forms.

8. Contact Information

To exercise privacy rights, ask questions, or request changes, contact us:

Altered Combat
📞 (623) 476-4906
📧 info@alteredcombat.com
📍 Buckeye, Arizona

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